Motorists’ Rights

Your Legal Rights

As the owner of a motor vehicle damaged in an accident, you have the right to choose where your vehicle is repaired. This is protected by law — your insurer cannot force you to use a specific shop.

Do I Need Multiple Estimates?

No. You do not need to waste time getting estimates from several shops. Choose a repair facility you trust, then notify your insurance company — or ask the shop to contact them on your behalf.

Insurance Inspections

Your insurance adjuster may need to inspect the damage. This can be done at a collision reporting centre or directly at the shop you’ve chosen.

Guarantees and Quality

Most repair shops offer some form of guarantee. Ask to see a copy and clarify anything you don’t understand. Look for signs of technician certification and membership in professional trade associations — these indicate the shop is up to date with modern repair procedures.

Know Your Repair Shop

• Maintains a reliable, professional reputation
• Is properly equipped for today’s technical repair needs
• Keeps specialized equipment in peak condition
• Employs certified, well-trained technicians

Before You Drive Away

• Inspect the repaired area up close and from a distance
• Check paint for colour match, texture, and overspray
• Take a test drive to verify mechanical repairs
• Ensure the vehicle is clean and ready
• If anything seems off, speak up immediately

We’re Here to Help

If you’d like us to repair your vehicle, just let us know. We’ll gladly contact your insurance agent or broker on your behalf.

Summary of Your Rights

• You have the right to choose your repair shop
• You are not required to get multiple estimates
• You can authorize or decline repairs
• You may request original parts be returned
• You are entitled to clear, accurate billing

At Jeff’s Auto Body & Towing, we respect and uphold these rights, ensuring transparency and fairness in every service we provide.